FAQ
Are your utensils compatible with all stovetops?
Most of our items are compatible with induction, gas, and electric. Please check the specific mentions on each product page.
How should I care for my items?
To extend the life of your cookware, we recommend hand-washing with a non-abrasive sponge, even for dishwasher-safe items.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex) as well as secure mobile payment solutions like Apple Pay.
Can I modify my order?
Once confirmed, orders move quickly to preparation. Please contact us within one hour of your purchase for any urgent changes.
What are the delivery times?
It generally takes between 3 to 5 business days to receive your package at home or at a pick-up point.
What is your return policy?
You have 14 days to return an item if it does not suit you, provided it is new and in its original packaging.
What should I do if a product is defective?
Contact our support team with a photo of the damage within 48 hours to receive an immediate exchange or refund.
How can I contact your team?
Have a question? You can reach us via our contact form or by email at contact@steamkitchenware.com. We typically respond within 24 business hours.
